Photo: Justin Wolfe

Blog Author

Justin Wolfe

Justin is a JavaScript Engineer at Help Scout, with a background in product support and support engineering. Outside of building features and fixing bugs, you can find Justin playing guitar, making erasure poetry, and watching reality TV in Portland, Oregon. Email him here.

Posts by Justin

Do You Actually Need a Local Environment?
Inside Help Scout

Do You Actually Need a Local Environment?

Testing code isn't just for developers! Designers, product managers, QA specialists, and support team members all benefit from the ability to test. Learn how one engineer used a "Learn Something Day" to make testing more accessible to the broader Help Scout team.

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Inside Help Scout

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Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Product Updates
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Do You Actually Need a Local Environment?
Engineering
Do You Actually Need a Local Environment?
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Customer Service

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AI Support Metrics: 5 KPIs To Track
Leading Service
AI Support Metrics: 5 KPIs To Track
Boost Your Customer Support Efficiency with AI
Scaling Service
Boost Your Customer Support Efficiency with AI
The 9 Best Social Media Customer Service Software (2024)
Software & Systems
The 9 Best Social Media Customer Service Software (2024)
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Growth & Culture

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Live Event
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
A Guide to Elevating Your Ecommerce Game with WhatsApp
Ecommerce
A Guide to Elevating Your Ecommerce Game with WhatsApp
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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