Blog Author

Josh Brown

Josh is the Content and Community Manager at Fieldboom, which provides an all-in-one lead capture and customer feedback solution to help with growing your business faster. Connect with him on Twitter and LinkedIn.

Posts by Josh

Customer Service + Marketing = Improved Customer Experience

Growth & Culture

Customer Service + Marketing = Improved Customer Experience

Marketing and customer service teams can improve the customer experience (CX) by rejecting the silo mentality and working together. Here’s how.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

What's The Best Free Live Chat Software? 8 Top Options

Software & Systems

What's The Best Free Live Chat Software? 8 Top Options

Ticket Handling: Best Practices for Better Support

Leading Service

Ticket Handling: Best Practices for Better Support

A Practical Approach to AI Transparency

Scaling Service

A Practical Approach to AI Transparency

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