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Jessica Greene

Jessica Greene is a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with her on LinkedIn or through her website.

Posts by Jessica

The 17 Best Customer Service Software: 2025 Buyer's Guide
Customer Service
The 17 Best Customer Service Software: 2025 Buyer's Guide
9 Best HubSpot Service Hub Alternatives: Expert Reviews
Customer Service
9 Best HubSpot Service Hub Alternatives: Expert Reviews
Comparing Zendesk Alternatives: The 9 Best Options for 2025
Customer Service
Comparing Zendesk Alternatives: The 9 Best Options for 2025
Top 11 Email Management Software + Who They're Best For
Customer Service
Top 11 Email Management Software + Who They're Best For
How to Identify and Optimize Customer Experience Touchpoints
Growth & Culture
How to Identify and Optimize Customer Experience Touchpoints
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer Service
Quick Start Guide to Creating a Knowledge Base in 6 Steps
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Customer Service
5 Simple Knowledge Base SEO Tips Anyone Can Follow

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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Customer Service

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Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
It's Groundhog Day in the Queue, Again
Articles
It's Groundhog Day in the Queue, Again
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