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Jessica Greene

Jessica Greene is a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with her on LinkedIn or through her website.

Posts by Jessica

The 15 Best Customer Service Software: 2025 Buyer's Guide
Customer Service
The 15 Best Customer Service Software: 2025 Buyer's Guide
9 Best HubSpot Service Hub Alternatives: Expert Reviews
Customer Service
9 Best HubSpot Service Hub Alternatives: Expert Reviews
What Are the Best Zendesk Alternatives? 9 Top Options
Customer Service
What Are the Best Zendesk Alternatives? 9 Top Options
Top 11 Email Management Software + Who They're Best For
Customer Service
Top 11 Email Management Software + Who They're Best For
How to Identify and Optimize Customer Experience Touchpoints
Growth & Culture
How to Identify and Optimize Customer Experience Touchpoints
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer Service
Quick Start Guide to Creating a Knowledge Base in 6 Steps
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Customer Service
5 Simple Knowledge Base SEO Tips Anyone Can Follow

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Unlocking Insights: How to Analyze Customer Feedback Effectively
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57:35
Conversation Corner: Making Support a Whole Company Sport
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Creating Champions: A Guide to Effective Customer Advocacy
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Data Quality: Why It’s Key To AI Support
Scaling Service
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What's The Best Free Live Chat Software? 8 Top Options
Software & Systems
What's The Best Free Live Chat Software? 8 Top Options
Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
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