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Blog Author

Jesse Short

After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

Posts by Jesse

How AI Can Help You Deliver Multilingual Support
Customer Service
How AI Can Help You Deliver Multilingual Support
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
Customer Service
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
What's The Best Free Live Chat Software? 8 Top Options
Customer Service
What's The Best Free Live Chat Software? 8 Top Options
Understanding AI Ticket Routing: Benefits and Challenges
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
The 9 Best Social Media Customer Service Software (2025)
Customer Service
The 9 Best Social Media Customer Service Software (2025)
How To Create an Outstanding Ecommerce Knowledge Base
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
AI Ticketing Systems: What They Are and 8 Options to Consider
Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Encouraging Empathy in Customer Service Teams
Customer Service
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Customer Service

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Live Event
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
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