Customer Service
Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
Customer Service
The 9 Best Social Media Customer Service Software (2025)
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Customer Service
Encouraging Empathy in Customer Service Teams
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
Customer Service
What is Knowledge Management? A Beginner’s Guide
Customer Service
Using AI for Email Writing: The 9 Best Tools
Show 46 more posts
The Supportive Weekly
Get our best content in your inbox
Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.
Discover the latest in...
Try Help Scout for free
A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes