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Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
Customer Service
Encouraging Empathy in Customer Service Teams
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
Customer Service
The 17 Best Customer Service Software in 2025 (Free & Paid)
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
Customer Service
What is Knowledge Management? A Beginner’s Guide
Customer Service
Using AI for Email Writing: The 9 Best Tools
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