Photo: Jesse Short

Blog Author

Jesse Short

After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

Posts by Jesse

How AI Can Help You Deliver Multilingual Support
Customer Service
How AI Can Help You Deliver Multilingual Support
Understanding AI Ticket Routing: Benefits and Challenges
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
How To Create an Outstanding Ecommerce Knowledge Base
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
AI Ticketing Systems: What They Are and 8 Options to Consider
Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Encouraging Empathy in Customer Service Teams
Customer Service
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
The 17 Best Customer Service Software in 2025 (Free & Paid)
Customer Service
The 17 Best Customer Service Software in 2025 (Free & Paid)
11 Cold Email Templates to Boost Your Response Rates
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
What is Knowledge Management? A Beginner’s Guide
Customer Service
What is Knowledge Management? A Beginner’s Guide
Show 45 more posts

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout is Now Available in AWS Marketplace
Inside Help Scout
Help Scout is Now Available in AWS Marketplace
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
View All Posts

Growth & Culture

View All Posts
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
View All Posts

Customer Service

View All Posts
The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
43:26
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes