Customer Service
Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
Customer Service
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
Customer Service
What's The Best Free Live Chat Software? 8 Top Options
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
Customer Service
The 9 Best Social Media Customer Service Software (2025)
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Customer Service
Encouraging Empathy in Customer Service Teams
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
Show 48 more posts
The Supportive Weekly
Get our best content in your inbox
Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.
Discover the latest in...
Try Help Scout for free
A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes