Customer Service
Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
![How AI Can Help You Deliver Multilingual Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fdaLBuBELIc9AbULUzoDH%2Ffddea4af5e3d31715ddeeac25e3410f6%2FHow_AI_Can_Help_You_Scale_Multilingual_Support__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3dc5143ea82f74d247c5cf9036c423ce)
![Understanding AI Ticket Routing: Benefits and Challenges](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fg5RumtKhoyf6V3NcjVrG5%2Fe2d0da8d947f107f51505efdcdcfb1e5%2FAI_Ticket_Routing__Everything_You_Need_to_Know.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=62b22f1455d9ed3e0e6027fe49f24276)
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
![How To Create an Outstanding Ecommerce Knowledge Base](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4jlErtgXeu33YcqGbfZtsh%2Fd157ec203a7be1d1225cee9af89602ff%2FEcommerce_Knowledge_Bases.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=7c2fd62b48ba233bd404d5a83fb4e160)
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
![AI Ticketing Systems: What They Are and 8 Options to Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4jZw9w5TLAgcBjMsGlu89n%2F23f1fa1d7caed17e343be69a083c4193%2FBest_AI_Ticketing_Systems_for_2024.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3619d473ac6ce9ed65e00e10e492891d)
Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
![Encouraging Empathy in Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F61ijHT0XrGI5jhn7FSo8Xp%2F1667c227e3d10cecab6d35a11bdb7de8%2FCreating_a_Culture_of_Empathy_in_Customer_Service_Teams.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0a4bf43e7411ed38f32f9b6b827f698d)
Customer Service
Encouraging Empathy in Customer Service Teams
![9 Customer Experience KPIs to Track for Better Business Outcomes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fzfgl6JTFHFXZmHV3PHVYC%2Fb377d10495bc4621267803d92cc1e0c7%2FCustomer_Experience_KPIs_to_Track_for_Business_Success.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=71c79001e1da8b45d4c42bf21b00b307)
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
![The 17 Best Customer Service Software in 2025 (Free & Paid)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FcnEKT4pFwn9yTg5PcOdeQ%2Fed0b9ae03fd9a5d53c88a18c7057bebd%2FThe_11_Best_Customer_Service_Software__2025_Buyer-s_Guide.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c5a8c7646f2ee32fc2befc024c12c5b4)
Customer Service
The 17 Best Customer Service Software in 2025 (Free & Paid)
![11 Cold Email Templates to Boost Your Response Rates](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F46z4k3byZB3NpKNLD1X9TC%2F70b4d61188b2ef761b18188c6f207e43%2FCold_Email_Templates_to_Boost_Your_Response_Rate__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b6ba539b7b16aedb4446bbd510a624b5)
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
![What is Knowledge Management? A Beginner’s Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Ip6sL6kag8dl5MvnZDO5%2F162f44dff393a505a1190bcec210f7b2%2FWhat_is_Knowledge_Management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=539e4ed1ef504365d6bad805955f66b7)
Customer Service
What is Knowledge Management? A Beginner’s Guide
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