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Jane Porter

Jane is a freelance writer and editor based in New York. She writes about business, technology, psychology, creativity, and more. Connect with her on Twitter.

Posts by Jane

The Science of Setting and Achieving Goals
Customer Service
The Science of Setting and Achieving Goals
Mastering the Art of ‘Just Start’
Customer Service
Mastering the Art of ‘Just Start’
What Psychology Teaches Us About Structuring the Workday
Customer Service
What Psychology Teaches Us About Structuring the Workday
Routine Disruption: How to Change Your Habits for the Better
Customer Service
Routine Disruption: How to Change Your Habits for the Better

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Customer Service

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
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Inside Help Scout

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
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Growth & Culture

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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