Photo: Jamie Vassar

Blog Author

Jamie Vassar

Jamie is a freelance writer, currently based in the Midwest. After spending a decade in the service industry, she now strives to use her experiences to improve the customer journey. Connect with her on LinkedIn.

Posts by Jamie

Shared Email Account: Types, Tips, and the 9 Best Tools
Customer Service
Shared Email Account: Types, Tips, and the 9 Best Tools
The 11 Best Ecommerce Customer Service Software Platforms
Growth & Culture
The 11 Best Ecommerce Customer Service Software Platforms

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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Customer Service

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Live Event
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
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