Blog Author

Jamie Vassar

Jamie is a freelance writer, currently based in the Midwest. After spending a decade in the service industry, she now strives to use her experiences to improve the customer journey. Connect with her on LinkedIn.

Posts by Jamie

Shared Email Account: Types, Tips, and the 9 Best Tools

Customer Service

Shared Email Account: Types, Tips, and the 9 Best Tools

The 11 Best Ecommerce Customer Service Software Platforms

Growth & Culture

The 11 Best Ecommerce Customer Service Software Platforms

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

It's Groundhog Day in the Queue, Again

It's Groundhog Day in the Queue, Again

Data Quality: Why It’s Key To AI Support

Scaling Service

Data Quality: Why It’s Key To AI Support

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