Blog Author

Jakub Slámka

A marketer and communicator with passion for digital marketing, graphic design and great storytelling, Jakub Slámka is always focused on delighting customers through every step of their journey at Nicereply.

Posts by Jakub

Communicating Support Successes to the Wider Company

Customer Service

Communicating Support Successes to the Wider Company

Discover the latest in...

Inside Help Scout

Support Team Mailbag: Reducing Turnaround Time

Product Tutorials

Support Team Mailbag: Reducing Turnaround Time

Why People-First Security Matters (No Matter Where You Work)

Behind the Scenes

Why People-First Security Matters (No Matter Where You Work)

Amplifying Employee Voices Through Content

Behind the Scenes

Amplifying Employee Voices Through Content

Growth & Culture

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

Customer Service

Conversation Corner Live: Teacher Appreciation

Leading Service

Conversation Corner Live: Teacher Appreciation

How to Create a Knowledge Base in 8 Simple Steps

Tips & Templates

How to Create a Knowledge Base in 8 Simple Steps

Criticism in Customer Support

Criticism in Customer Support

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