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Blog Author

Jakub Slámka

A marketer and communicator with passion for digital marketing, graphic design and great storytelling, Jakub Slámka is always focused on delighting customers through every step of their journey at Nicereply.

Posts by Jakub

Communicating Support Successes to the Wider Company
Customer Service

Communicating Support Successes to the Wider Company

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Inside Help Scout

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Boomeranging Back to Help Scout
Customer Stories
Boomeranging Back to Help Scout
How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
Streamlining Spring MVC with Per-Module Connection Pools
Engineering
Streamlining Spring MVC with Per-Module Connection Pools
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Customer Service

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Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
Formatting Tips to Improve Your Knowledge Base Articles
Tips & Templates
Formatting Tips to Improve Your Knowledge Base Articles
The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
The 10 Best Ecommerce Customer Service Software in 2025
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