Blog Author

Jake Bartlett

Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.

Posts by Jake

Improve Experience with Customer Service Automation

Customer Service

Improve Experience with Customer Service Automation

Making Things Right: Examples of Customer Service Recovery

Customer Service

Making Things Right: Examples of Customer Service Recovery

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Inside Help Scout

HSL: An Intuitive Way to Represent Color in CSS

HSL: An Intuitive Way to Represent Color in CSS

Help Scout Works Best When

Product Tutorials

Help Scout Works Best When

Delivering More Customer Delight, Not More AI Hype

Product Updates

Delivering More Customer Delight, Not More AI Hype

Customer Service

Improve Experience with Customer Service Automation

Scaling Service

Improve Experience with Customer Service Automation

How To Use Generative AI in Customer Support

Software & Systems

How To Use Generative AI in Customer Support

Chatbots vs. Conversational AI: Understanding the Difference

Software & Systems

Chatbots vs. Conversational AI: Understanding the Difference

Growth & Culture

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

Customer Driven: The Meaning Behind Customer-Centric Strategies

Customer Engagement

Customer Driven: The Meaning Behind Customer-Centric Strategies

22 Impactful Customer Service Survey Questions to Ask in 2024

Customer Engagement

22 Impactful Customer Service Survey Questions to Ask in 2024

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