Photo: Jacinda Santora

Blog Author

Jacinda Santora

Jacinda Santora combines marketing psychology, strategy development, and strategy execution to deliver customer-centric, data-driven solutions for brand growth. Connect with her on LinkedIn.

Posts by Jacinda

How To Share an Instagram Account: The 3 Best Ways
Customer Service
How To Share an Instagram Account: The 3 Best Ways
How to Improve Ecommerce Customer Retention (5 Easy Ways)
Growth & Culture
How to Improve Ecommerce Customer Retention (5 Easy Ways)
AI Customer Support Software: The 10 Best Tools for 2025
Customer Service
AI Customer Support Software: The 10 Best Tools for 2025

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
View All Posts

Growth & Culture

View All Posts
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
View All Posts

Customer Service

View All Posts
Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo