Blog Author

Hibathu Naseer

Hibathu Naseer is a freelance writer and strategist for B2B SaaS brands. She is passionate about exploring new products and creating engaging content. Connect with her on LinkedIn.

Posts by Hibathu

The 10 Best Customer Experience Software Options on the Market (2025)

Customer Service

The 10 Best Customer Experience Software Options on the Market (2025)

17 Great Customer Service Examples to Inspire You

Customer Service

17 Great Customer Service Examples to Inspire You

50+ Ecommerce Survey Questions To Ask in 2024

Growth & Culture

50+ Ecommerce Survey Questions To Ask in 2024

Discover the latest in...

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Customer Service

How University of South Carolina Helps Students Feel at Home

Customer Stories

How University of South Carolina Helps Students Feel at Home

Knowledge Base Maintenance: A Practical Framework

Scaling Service

Knowledge Base Maintenance: A Practical Framework

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

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