Photo: Gregory Ciotti

Blog Author

Gregory Ciotti

Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn.

Posts by Gregory

Understanding Consumer Behavior to Convert More Customers
Growth & Culture
Understanding Consumer Behavior to Convert More Customers
Step-By-Step Guide: How to Handle Customer Complaints
Customer Service
Step-By-Step Guide: How to Handle Customer Complaints
10 Unforgettable Customer Service Stories
Customer Service
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Service
Go-To Scripts for 16 Tricky Customer Service Scenarios
Color Psychology in Marketing and Branding is All About Context
Growth & Culture
Color Psychology in Marketing and Branding is All About Context
Writing Support Emails: A Style Guide
Customer Service
Writing Support Emails: A Style Guide
9 Experiential Marketing Examples from Highly Creative Companies
Growth & Culture
9 Experiential Marketing Examples from Highly Creative Companies
6 Ways to Get More Mileage out of Your Help Content
Customer Service
6 Ways to Get More Mileage out of Your Help Content
Show 52 more posts

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout Classes: Learning to Educate at Scale
Behind the Scenes
Help Scout Classes: Learning to Educate at Scale
Rate Your AI
Engineering
Rate Your AI
How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
View All Posts

Growth & Culture

View All Posts
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
The 10 Best Ecommerce Customer Service Software in 2025
View All Posts

Customer Service

View All Posts
Live Event
Support Pros React!
Support Careers
Support Pros React!
49:58
How mTuitive Helps People Get Better, Faster
Customer Stories
How mTuitive Helps People Get Better, Faster
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

Book a DemoBook a Demo