Customer Service
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Blog Author
Emily Triplett Lentz
Emily is a Help Scout alum. You can find her on LinkedIn.
Posts by Emily
Customer Service
47 Pro Tips on How to Talk to Customers
Customer Service
Tips for Finding Your Perfect Customer Service Career Path
Growth & Culture
Writing the Perfect Customer Thank-You Note (+ Examples)
Customer Service
Help Scout's Annual Customer Support Salary Study
Growth & Culture
What Remote Companies Can Teach About Asynchronous Communication
Inside Help Scout
Making Content More Inclusive
Customer Service
4 Ways to Determine What Your Customer Really Needs
Growth & Culture
How to Write Conclusions That Don’t Suck
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