Customer Service
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Blog Author
Emily Triplett Lentz
Emily is a Help Scout alum. You can find her on LinkedIn.
Posts by Emily
Customer Service
Tips for Finding Your Perfect Customer Service Career Path
Growth & Culture
Writing the Perfect Customer Thank-You Note (+ Examples)
Customer Service
Help Scout's Annual Customer Support Salary Study
Growth & Culture
What Remote Companies Can Teach About Asynchronous Communication
Inside Help Scout
Making Content More Inclusive
Customer Service
4 Ways to Determine What Your Customer Really Needs
Growth & Culture
How to Write Conclusions That Don’t Suck
Growth & Culture
Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
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