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Emily Chapman

Emily is an alum of Help Scout, where we make excellent customer service achievable for companies of all sizes.

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Growth & Culture

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Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
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Customer Service

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Live Event
Conversation Corner Live: Teacher Appreciation
Leading Service
Conversation Corner Live: Teacher Appreciation
How to Create a Knowledge Base in 8 Simple Steps
Tips & Templates
How to Create a Knowledge Base in 8 Simple Steps
Criticism in Customer Support
Articles
Criticism in Customer Support
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Inside Help Scout

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Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Behind the Scenes
Amplifying Employee Voices Through Content
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