Photo: Emily Byford

Blog Author

Emily Byford

Emily is a B2B SaaS content marketer. When she’s not writing, she loves cooking and is a keen (indoor!) rock climber. Find her on Twitter or at ek-byford.com.

Posts by Emily

Customer Onboarding: Steps, Examples, and Best Practices
Growth & Culture
Customer Onboarding: Steps, Examples, and Best Practices
SaaS Customer Success: Key Roles, Strategies, and Tools
Growth & Culture
SaaS Customer Success: Key Roles, Strategies, and Tools
5 Examples of Customer Success Marketing for SaaS Teams
Growth & Culture
5 Examples of Customer Success Marketing for SaaS Teams
6 User Adoption Strategies for Growing SaaS Businesses
Growth & Culture
6 User Adoption Strategies for Growing SaaS Businesses
5 Effective Customer Loyalty Programs for Small Businesses
Growth & Culture
5 Effective Customer Loyalty Programs for Small Businesses
Creating a Customer Success Journey Map in 6 Steps
Growth & Culture
Creating a Customer Success Journey Map in 6 Steps
A Founder’s Guide to Collecting and Utilizing User Feedback
Growth & Culture
A Founder’s Guide to Collecting and Utilizing User Feedback

Discover the latest in...

Inside Help Scout

View All Posts
How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Customer Stories
Boomeranging Back to Help Scout
Streamlining Spring MVC with Per-Module Connection Pools
Engineering
Streamlining Spring MVC with Per-Module Connection Pools
View All Posts

Growth & Culture

View All Posts
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
The 10 Best Ecommerce Customer Service Software in 2025
View All Posts

Customer Service

View All Posts
Live Event
How mTuitive Helps People Get Better, Faster
Customer Stories
How mTuitive Helps People Get Better, Faster
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
Formatting Tips to Improve Your Knowledge Base Articles
Tips & Templates
Formatting Tips to Improve Your Knowledge Base Articles
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

Book a DemoBook a Demo