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Elizabeth Wellington

Liz writes about business, creativity and making meaningful work. Say hello on Twitter or through her website.

Posts by Elizabeth

8 Companies with Exceptional Customer Service + Helpful Tips
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
How to Create an Inspiring Customer Service Philosophy
Customer Service
How to Create an Inspiring Customer Service Philosophy
Guide to Customer Relations: Definition, Benefits, and Tips
Growth & Culture
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Appreciation Ideas: 17 Ways to Thank Customers
Growth & Culture
Customer Appreciation Ideas: 17 Ways to Thank Customers
How to Write a Value Proposition (+ 6 Modern Examples)
Growth & Culture
How to Write a Value Proposition (+ 6 Modern Examples)
Customer Feedback: Why It’s Important + 7 Ways to Collect It
Growth & Culture
Customer Feedback: Why It’s Important + 7 Ways to Collect It
The 5 Key Principles of Customer-Centric Selling
Growth & Culture
The 5 Key Principles of Customer-Centric Selling
7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
7 Shared Mailbox Best Practices You Can Put Into Action
Should I Let My Staff Complain About Customers?
Customer Service
Should I Let My Staff Complain About Customers?
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Growth & Culture

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The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
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Inside Help Scout

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Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
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Customer Service

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
43:26
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
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