Photo: Elizabeth Wellington

Blog Author

Elizabeth Wellington

Liz writes about business, creativity and making meaningful work. Say hello on Twitter or through her website.

Posts by Elizabeth

8 Companies with Exceptional Customer Service + Helpful Tips
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
How to Create an Inspiring Customer Service Philosophy
Customer Service
How to Create an Inspiring Customer Service Philosophy
Guide to Customer Relations: Definition, Benefits, and Tips
Growth & Culture
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Appreciation Ideas: 17 Ways to Thank Customers
Growth & Culture
Customer Appreciation Ideas: 17 Ways to Thank Customers
How to Write a Value Proposition (+ 6 Modern Examples)
Growth & Culture
How to Write a Value Proposition (+ 6 Modern Examples)
Customer Feedback: Why It’s Important + 7 Ways to Collect It
Growth & Culture
Customer Feedback: Why It’s Important + 7 Ways to Collect It
The 5 Key Principles of Customer-Centric Selling
Growth & Culture
The 5 Key Principles of Customer-Centric Selling
7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
7 Shared Mailbox Best Practices You Can Put Into Action
Should I Let My Staff Complain About Customers?
Customer Service
Should I Let My Staff Complain About Customers?
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Hey Marketers, It’s Time to Log In
Revenue Growth
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Customer-First Teams Thrive in Uncertain Times
Revenue Growth
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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Inside Help Scout

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Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
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Customer Service

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Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Articles
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Articles
The Supportive Podcast Wraps-Up Season 1
The 8 Best Ecommerce Chatbots for Online Shops in 2025
Software & Systems
The 8 Best Ecommerce Chatbots for Online Shops in 2025
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