Blog Author

Eli Overbey

Eli is the Director of Revenue Operations at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Eli

The List Building Strategies That Grew 251,000 Subscribers

Growth & Culture

The List Building Strategies That Grew 251,000 Subscribers

Discover list-building techniques to build a massive list of engaged subscribers and turn your newsletter into a conversation machine.

Discover the latest in...

Inside Help Scout

Help Scout Classes: Learning to Educate at Scale

Behind the Scenes

Help Scout Classes: Learning to Educate at Scale

Rate Your AI

Rate Your AI

How Help Scout Fueled BoxHero’s Global Expansion

Customer Stories

How Help Scout Fueled BoxHero’s Global Expansion

Growth & Culture

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Service

Comparing Front Alternatives: 12 Top Options for 2025

Software & Systems

Comparing Front Alternatives: 12 Top Options for 2025

Support Pros React!

Support Careers

Support Pros React!

Leveraging Transferable Skills for a Career Change

Support Careers

Leveraging Transferable Skills for a Career Change

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