Inside Help Scout
![Photo: Diana Price](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4jVAYmkSvjFPZzhaC1v6y3%2Feb45beed36028977591493dbbb184940%2FDianaHeadshot.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=500&h=500&s=b08fe58cb9fbca010652908c49f3b489)
Blog Author
Diana Price
Diana is an editorial content writer and Help Scout alum, where she wrote about values-driven founders and companies for In the Works and shared stories about the people and practices Inside Help Scout. Connect with her on LinkedIn.
Posts by Diana
![Making the Most of Remote Meetings](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5PQLZ0YfITFDYdjU9XfVsI%2F60e348d06e9565478d6f2175e1e28fc9%2FLeading_Effective_Remote_Meetings.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e6dd242bd36cf5e8914e36fe755729e1)
![Four Customer Service Lessons Leaders Learned Early — and Still Call on Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6jh49PwcdLamg5Ts3QIzWt%2Fd95aeddc41611089855b354a0be52594%2FFour_lessons_from_customer-centric_leaders__3_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f52aaa5669784aa1056ade11a8ca2fae)
Inside Help Scout
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
![Inside Support: Q&A with Support Leader Brittany Ferguson](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F59hkZiFUNvK7EgUUqNTLXf%2F635f8c289e99ecf87e1ce5f7ec066f99%2FEcomm_Support_Q_A_with_Brittany_Ferguson.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=400796266ccf600682cfc655d6419e89)
Customer Service
Inside Support: Q&A with Support Leader Brittany Ferguson
![Finding Joy in the Feedback Loop — Through Improv and in the Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7glXdTRcuir9pm3zOB5uza%2F011b4baeadcb06261d7ccd65491b84ce%2Fhere-for-it_green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0bdf6e1b42a699d9648bd2f6ff144ba2)
Inside Help Scout
Finding Joy in the Feedback Loop — Through Improv and in the Queue
![4 Steps Toward Building a Culture That's Aligned with Company Values](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7mM1uWYQAaDctGO5Z1Whv5%2Fee4e99f44bdbafb728a50fa609981845%2FInside_Help_Scout___Living_Our_Values_Post_Art.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b6590d17f7709794d041ef4adaa9d3f6)
Growth & Culture
4 Steps Toward Building a Culture That's Aligned with Company Values
![Building a Customer-Oriented Ecommerce Business Through Better Human Interaction](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FHWbltQXtgwp5GrsqqwRVD%2Ff859e9d4bcdce47f20b57c78bd48fe96%2FHumanizingEcomm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cb00090884f39c2ee57a4f84a77b20ec)
Customer Service
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
![How to Plan for Connection at Your Remote-company Retreat](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FFf2czE6DIFKJGUZ3zbQr8%2F207afaee2d5f68580be424aa5826ef43%2FHS_blog-retreat_v2.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c4cf4b3fb3a525b27855af2547408f22)
Inside Help Scout
How to Plan for Connection at Your Remote-company Retreat
![Charting the Course of an Unexpected Career](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6z6smzpWx0ZBokcFL2j3N9%2F53d042b99b1046f937cd2b2ba469b524%2FHereForIt-WorkLife-02.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f0cf0726bb4a004b47fd7378d8823a55)
Inside Help Scout
Charting the Course of an Unexpected Career
![Friday Notes Keep Us on the Same Page](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F31YGtI3aR2fbbkSRfNNioR%2F09450e5ad4863e02125e1b852f771873%2FInsideHelpScout-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7fbaf41a09330e6f679fe32bd6d14896)
Inside Help Scout
Friday Notes Keep Us on the Same Page
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