Photo: Diana Price

Blog Author

Diana Price

Diana is an editorial content writer and Help Scout alum, where she wrote about values-driven founders and companies for In the Works and shared stories about the people and practices Inside Help Scout. Connect with her on LinkedIn.

Posts by Diana

Making the Most of Remote Meetings
Inside Help Scout
Making the Most of Remote Meetings
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Inside Help Scout
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Inside Support: Q&A with Support Leader Brittany Ferguson
Customer Service
Inside Support: Q&A with Support Leader Brittany Ferguson
Finding Joy in the Feedback Loop — Through Improv and in the Queue
Inside Help Scout
Finding Joy in the Feedback Loop — Through Improv and in the Queue
4 Steps Toward Building a Culture That's Aligned with Company Values
Growth & Culture
4 Steps Toward Building a Culture That's Aligned with Company Values
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Customer Service
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
How to Plan for Connection at Your Remote-company Retreat
Inside Help Scout
How to Plan for Connection at Your Remote-company Retreat
Charting the Course of an Unexpected Career
Inside Help Scout
Charting the Course of an Unexpected Career
Friday Notes Keep Us on the Same Page
Inside Help Scout
Friday Notes Keep Us on the Same Page
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Streamlining Spring MVC with Per-Module Connection Pools
Engineering
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The Impact of Great Support on Revenue
Revenue Growth
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Help Scout Remains Committed to DEI
Hiring & Culture
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The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
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Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
Formatting Tips to Improve Your Knowledge Base Articles
Tips & Templates
Formatting Tips to Improve Your Knowledge Base Articles
The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
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