Blog Author

Devin Pickell

Devin Pickell is a Growth Marketer at Nextiva. He combines his skills in content marketing, SEO, data analysis, and marketing strategy to meet audiences at the right moment in their journey and has helped scale SaaS brands like G2 and Sphere Software.

Posts by Devin

How to Create a Customer Feedback Loop That Works

Growth & Culture

How to Create a Customer Feedback Loop That Works

Learn about the stages of creating a customer feedback loop and discover how you can use customer feedback to improve your business.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

It's Groundhog Day in the Queue, Again

It's Groundhog Day in the Queue, Again

Data Quality: Why It’s Key To AI Support

Scaling Service

Data Quality: Why It’s Key To AI Support

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