Photo: Craig Stoss

Blog Author

Craig Stoss

With over 25 years of customer-facing experience collaborating with companies in 30+ countries, Craig has developed a deep understanding of customers’ expectations for their vendors. He has worked with customers across ecommerce, health care, edtech, and SaaS industries. Craig spends his free time cheering on the Detroit Tigers and building Lego with his sons. You can see all of Craig’s content at Stoss.ca.

Posts by Craig

Improving CX by Overcoming the Challenges of AI Support
Customer Service
Improving CX by Overcoming the Challenges of AI Support
Creating Knowledge Base Videos: Tips, Tools, and Examples
Customer Service
Creating Knowledge Base Videos: Tips, Tools, and Examples
3 Strategies for Scaling Up to 24-Hour Customer Service
Customer Service
3 Strategies for Scaling Up to 24-Hour Customer Service

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Customer Service

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
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Inside Help Scout

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
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Growth & Culture

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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