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Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP
Inside Help Scout
Five Tools for Writing High Quality PHP
8 Slack Hacks for Reducing Information Anxiety
Customer Service
8 Slack Hacks for Reducing Information Anxiety
Reducing Complexity with Guard Clauses in PHP and JavaScript
Inside Help Scout
Reducing Complexity with Guard Clauses in PHP and JavaScript

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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Customer Service

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What's The Best Free Live Chat Software? 8 Top Options
Software & Systems
What's The Best Free Live Chat Software? 8 Top Options
Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
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