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Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP
Inside Help Scout
Five Tools for Writing High Quality PHP
8 Slack Hacks for Reducing Information Anxiety
Customer Service
8 Slack Hacks for Reducing Information Anxiety
Reducing Complexity with Guard Clauses in PHP and JavaScript
Inside Help Scout
Reducing Complexity with Guard Clauses in PHP and JavaScript

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Customer Service

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
43:26
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
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Inside Help Scout

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
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Growth & Culture

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Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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