Blog Author

Chase Clemons

Chase is the guy behind Support Ops, a community devoted to bringing humanity back to the world of customer support. He works on the stellar support team at Basecamp.

Posts by Chase

How to Write Support Emails Your Customers Will Love

Customer Service

How to Write Support Emails Your Customers Will Love

Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier customers.

Discover the latest in...

Inside Help Scout

Support Team Mailbag: Reducing Turnaround Time

Product Tutorials

Support Team Mailbag: Reducing Turnaround Time

Why People-First Security Matters (No Matter Where You Work)

Behind the Scenes

Why People-First Security Matters (No Matter Where You Work)

Amplifying Employee Voices Through Content

Behind the Scenes

Amplifying Employee Voices Through Content

Customer Service

Conversation Corner Live: Teacher Appreciation

Leading Service

Conversation Corner Live: Teacher Appreciation

The 10 Best AI Chatbots for Customer Service in 2025

Software & Systems

The 10 Best AI Chatbots for Customer Service in 2025

Companion Planting for Diversity in Support

Companion Planting for Diversity in Support

Growth & Culture

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

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