Photo: Chanita Simms

Blog Author

Chanita Simms

Chanita is a Help Scout alum and the founder of Melanin.Tech.

Posts by Chanita

The Skills You Need for a Support-Driven Growth Role
Growth & Culture
The Skills You Need for a Support-Driven Growth Role
9 Ways to Foster Diversity and Inclusion at Work
Growth & Culture
9 Ways to Foster Diversity and Inclusion at Work

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Inside Help Scout

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Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
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Growth & Culture

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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Customer Service

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Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
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