Photo: Cassie Marketos

Blog Author

Cassie Marketos

Cassie is an experienced content marketer and the VP of Community at Kickstarter. Connect with her on Twitter and LinkedIn.

Posts by Cassie

Avoiding the Silo of Team Communication
Customer Service

Avoiding the Silo of Team Communication

A communication silo occurs when teams talk exclusively amongst themselves at the expense of big picture company goals. Here's how to avoid that.

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Inside Help Scout

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Help Scout Classes: Learning to Educate at Scale
Behind the Scenes
Help Scout Classes: Learning to Educate at Scale
Rate Your AI
Engineering
Rate Your AI
How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
The 10 Best Ecommerce Customer Service Software in 2025
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Customer Service

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Live Event
Support Pros React!
Support Careers
Support Pros React!
49:58
How mTuitive Helps People Get Better, Faster
Customer Stories
How mTuitive Helps People Get Better, Faster
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
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