Photo: Cameron Mitchell

Blog Author

Cameron Mitchell

Cameron is a Senior Technical Support Specialist at Help Scout, with a background in product operations and enablement. Outside of making resources and coordinating product launches, you can find Cameron riding bikes, drinking espresso, and making friends in Philadelphia. Connect with him on LinkedIn.

Posts by Cameron

Beyond the Biscoff: Thoughts on Building Customer Loyalty
Customer Service

Beyond the Biscoff: Thoughts on Building Customer Loyalty

When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty.

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Inside Help Scout
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Why We Redesigned Inbox
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Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
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Customer Service

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How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
It's Groundhog Day in the Queue, Again
Articles
It's Groundhog Day in the Queue, Again
Data Quality: Why It’s Key To AI Support
Scaling Service
Data Quality: Why It’s Key To AI Support
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