Photo: Buzz Usborne

Blog Author

Buzz Usborne

Buzz is the Principal Designer at Help Scout, working from a tiny surf town on the East coast of Australia. When he’s not designing you’ll find him on a beach or up a mountain with his wife and two kids.

Posts by Buzz

Why We Redesigned Inbox
Inside Help Scout
Why We Redesigned Inbox
Behind the Scenes: The Design of Beacon
Inside Help Scout
Behind the Scenes: The Design of Beacon
6 Tips for How to Collaborate on Remote Design Teams
Growth & Culture
6 Tips for How to Collaborate on Remote Design Teams

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout Classes: Learning to Educate at Scale
Behind the Scenes
Help Scout Classes: Learning to Educate at Scale
Rate Your AI
Engineering
Rate Your AI
How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
View All Posts

Growth & Culture

View All Posts
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software in 2025
Ecommerce
The 10 Best Ecommerce Customer Service Software in 2025
View All Posts

Customer Service

View All Posts
Live Event
Support Pros React!
Support Careers
Support Pros React!
49:58
How mTuitive Helps People Get Better, Faster
Customer Stories
How mTuitive Helps People Get Better, Faster
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo
Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

Book a DemoBook a Demo