Blog Author

Brittany Ferguson

Brittany is Rebel Support Leader at Nerd Fitness. Connect with her on Twitter and LinkedIn.

Posts by Brittany

How Customer Support Teams Can Maximize Seasonal Downtime

Customer Service

How Customer Support Teams Can Maximize Seasonal Downtime

Every industry is subject to seasonal downtime — use it to set yourself up for success before your team gets swamped again.

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Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Customer Service

How University of South Carolina Helps Students Feel at Home

Customer Stories

How University of South Carolina Helps Students Feel at Home

Knowledge Base Maintenance: A Practical Framework

Scaling Service

Knowledge Base Maintenance: A Practical Framework

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

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