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Blog Author

Brett Jones

Brett is an engineer and alum of Help Scout. He also likes Chipotle. Connect with him on LinkedIn.

Posts by Brett

Functional vs. Unit Testing for the Browser
Inside Help Scout
Functional vs. Unit Testing for the Browser
Front-end Testing for the Lazy Developer with CasperJS
Inside Help Scout
Front-end Testing for the Lazy Developer with CasperJS

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Inside Help Scout

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Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Behind the Scenes
Amplifying Employee Voices Through Content
Inside Learn Something Days: The Help Scout Support Team
Behind the Scenes
Inside Learn Something Days: The Help Scout Support Team
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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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1:02:43
Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
Software & Systems
Comparing Front Alternatives: 12 Top Options for 2025
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
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