Blog Author

Brett Jones

Brett is an engineer and alum of Help Scout. He also likes Chipotle. Connect with him on LinkedIn.

Posts by Brett

Functional vs. Unit Testing for the Browser

Inside Help Scout

Functional vs. Unit Testing for the Browser

Front-end Testing for the Lazy Developer with CasperJS

Inside Help Scout

Front-end Testing for the Lazy Developer with CasperJS

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Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

The 10 Best 100% Free Help Desk Ticketing Systems for 2025

Software & Systems

The 10 Best 100% Free Help Desk Ticketing Systems for 2025

Data Quality: Why It’s Key To AI Support

Scaling Service

Data Quality: Why It’s Key To AI Support

What's The Best Free Live Chat Software? 8 Top Options

Software & Systems

What's The Best Free Live Chat Software? 8 Top Options

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