Blog Author

Borys Zibrov

Borys Zibrov is an Engineer at Help Scout with a focus on AI and search & data processing. If not behind the laptop, you might find him outside: cycling, hiking or playing with the kids. Sometimes you might even find him outside behind the laptop. Email him here or connect on Goodreads; a book recommendation is always appreciated!

Posts by Borys

Rate Your AI

Inside Help Scout

Rate Your AI

Even when the newest LLM shines in the benchmarks, it doesn't mean it will be the right choice for every use case or that users will be happy with its output. Learn how Help Scout approaches rating our AI to create better customer experiences.

Discover the latest in...

Inside Help Scout

Why People-First Security Matters (No Matter Where You Work)

Behind the Scenes

Why People-First Security Matters (No Matter Where You Work)

Amplifying Employee Voices Through Content

Behind the Scenes

Amplifying Employee Voices Through Content

Inside Learn Something Days: The Help Scout Support Team

Behind the Scenes

Inside Learn Something Days: The Help Scout Support Team

Growth & Culture

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Service

Support Pros React!

Support Careers

Support Pros React!

Comparing Front Alternatives: 12 Top Options for 2025

Software & Systems

Comparing Front Alternatives: 12 Top Options for 2025

Leveraging Transferable Skills for a Career Change

Support Careers

Leveraging Transferable Skills for a Career Change

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