Photo: BethAnne Freund

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BethAnne Freund

BethAnne likes helping people, but she loves helping people help themselves. She’s spent years working in customer support and knowledge management. You can connect with her on LinkedIn.

Posts by BethAnne

The 11 Best Issue Tracking Software for Customer Support Teams
Customer Service

The 11 Best Issue Tracking Software for Customer Support Teams

If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case.

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Unlocking Insights: How to Analyze Customer Feedback Effectively
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Conversation Corner: Making Support a Whole Company Sport
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Creating Champions: A Guide to Effective Customer Advocacy
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What's The Best Free Live Chat Software? 8 Top Options
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Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
A Practical Approach to AI Transparency
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