Blog Author

Andrea Kayal

Andrea is the CRO at Help Scout where she leverages her two decades of sales and marketing experience to drive our product-led growth engine. She’s passionate about empowering women and LGBTQ groups and building high-performing teams.

Posts by Andrea

Help Scout Has Acquired SupportAgent.ai

Inside Help Scout

Help Scout Has Acquired SupportAgent.ai

Help Scout has acquired SupportAgent.ai, an AI-powered drafting tool for Help Scout conversations. Learn more about this acquisition and what it means for Help Scout customers.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

Ticket Handling: Best Practices for Better Support

Leading Service

Ticket Handling: Best Practices for Better Support

A Practical Approach to AI Transparency

Scaling Service

A Practical Approach to AI Transparency

AI and the Race for the Light

AI and the Race for the Light

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