Blog Author

Amy Breedon-Jones

Amy is a Customer Champion at Zapier. She enjoys walking her dogs, bouldering, and playing Dungeons and Dragons. Connect with her on LinkedIn.

Posts by Amy

Turn Support Hunches into Usable Data for Product Teams

Customer Service

Turn Support Hunches into Usable Data for Product Teams

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

What's The Best Free Live Chat Software? 8 Top Options

Software & Systems

What's The Best Free Live Chat Software? 8 Top Options

Ticket Handling: Best Practices for Better Support

Leading Service

Ticket Handling: Best Practices for Better Support

A Practical Approach to AI Transparency

Scaling Service

A Practical Approach to AI Transparency

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