Photo: Amy Breedon-Jones

Blog Author

Amy Breedon-Jones

Amy is a Customer Champion at Zapier. She enjoys walking her dogs, bouldering, and playing Dungeons and Dragons. Connect with her on LinkedIn.

Posts by Amy

Turn Support Hunches into Usable Data for Product Teams
Customer Service

Turn Support Hunches into Usable Data for Product Teams

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.

Read more

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout is Now Available in AWS Marketplace
Inside Help Scout
Help Scout is Now Available in AWS Marketplace
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Help Scout Now Includes Unlimited Seats
Product Updates
Help Scout Now Includes Unlimited Seats
View All Posts

Growth & Culture

View All Posts
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
View All Posts

Customer Service

View All Posts
The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
43:26
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo