Blog Author

Amy Breedon-Jones

Amy is a Customer Champion at Zapier. She enjoys walking her dogs, bouldering, and playing Dungeons and Dragons. Connect with her on LinkedIn.

Posts by Amy

Turn Support Hunches into Usable Data for Product Teams

Customer Service

Turn Support Hunches into Usable Data for Product Teams

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

How AI Can Help You Deliver Multilingual Support

Scaling Service

How AI Can Help You Deliver Multilingual Support

It's Groundhog Day in the Queue, Again

It's Groundhog Day in the Queue, Again

Data Quality: Why It’s Key To AI Support

Scaling Service

Data Quality: Why It’s Key To AI Support

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