Blog Author

Alison Groves

Alison is a Senior Trial Specialist at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on Twitter or LinkedIn.

Posts by Alison

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

Feeling overwhelmed in the queue? Help desk automation can help! When done well, automating certain tasks can give customers a better experience and reduce the stress on your team.

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Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Inside Help Scout

Help Scout Joins the Shopify Plus Certified App Program

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

Customer Service

Ticket Handling: Best Practices for Better Support

Leading Service

Ticket Handling: Best Practices for Better Support

A Practical Approach to AI Transparency

Scaling Service

A Practical Approach to AI Transparency

AI and the Race for the Light

AI and the Race for the Light

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