Blog Author

Alison Charles

Alison Charles is the director of product marketing at Help Scout. When she’s not helping businesses discover the value of Help Scout, you can find her exploring and enjoying the beauty of the Pacific Northwest.

Posts by Alison

New Look and Feel, Same Help Scout

Inside Help Scout

New Look and Feel, Same Help Scout

Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2.

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Customer Service

Improving CX by Overcoming the Challenges of AI Support

Leading Service

Improving CX by Overcoming the Challenges of AI Support

Building a Future in Support: The Demand for AI Skills

Support Careers

Building a Future in Support: The Demand for AI Skills

The 9 Best Social Media Customer Service Software (2024)

Software & Systems

The 9 Best Social Media Customer Service Software (2024)

Inside Help Scout

Navigating Change Management: Transitioning to Inbox 2

Inside Help Scout

Navigating Change Management: Transitioning to Inbox 2

New Look and Feel, Same Help Scout

Product Updates

New Look and Feel, Same Help Scout

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Growth & Culture

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

How To Create an Outstanding Ecommerce Knowledge Base

How To Create an Outstanding Ecommerce Knowledge Base

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