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Alexa Ahrens

Alexa is a Content Strategist at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on LinkedIn.

Posts by Alexa

Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Customer Service

Coping in the Queue: Tips for Managing AI Anxiety in Customer Support

For customer service workers, AI and the way companies implement it can be scary. Here is an honest discussion about AI anxiety in support and some tips on how to feel more comfortable in the face of change.

What Is Customer Service? Help Scouts Weigh In
Customer Service
What Is Customer Service? Help Scouts Weigh In
Conversational AI for Customer Service: How to Get it Right
Customer Service
Conversational AI for Customer Service: How to Get it Right
The 15 Best Help Desk Ticketing Systems (Free & Paid)
Customer Service
The 15 Best Help Desk Ticketing Systems (Free & Paid)
The 21 Best Instagram Tools for Business Growth (2025)
Customer Service
The 21 Best Instagram Tools for Business Growth (2025)
The Best Shopify Customer Service Apps: 8 Options for 2025
Customer Service
The Best Shopify Customer Service Apps: 8 Options for 2025
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Customer Service
The 8 Best Customer Service Mobile Apps (Features + Pricing)
The 8 Best HIPAA-Compliant Messaging Apps
Customer Service
The 8 Best HIPAA-Compliant Messaging Apps
Facebook Messenger for Customer Service: The Basics
Customer Service
Facebook Messenger for Customer Service: The Basics
8 Customer Success Software Tools to Encourage Growth
Customer Service
8 Customer Success Software Tools to Encourage Growth
Customer Engagement Software: 12 Tools to Try in 2025
Customer Service
Customer Engagement Software: 12 Tools to Try in 2025
The 11 Best SaaS Knowledge Base Platforms for 2025
Customer Service
The 11 Best SaaS Knowledge Base Platforms for 2025
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