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Alex Eaton

When he isn’t running in the mountains, Alex is helping run product launches at Help Scout, where we make excellent customer service achievable for companies of all sizes.

Posts by Alex

How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Inside Help Scout
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Meet Help Scout's New Conversation Editor
Inside Help Scout
Meet Help Scout's New Conversation Editor
Why Underground Printing Switched from Gmail to Help Scout
Inside Help Scout
Why Underground Printing Switched from Gmail to Help Scout
How Ashesi University Created a School-Wide Support Center with Help Scout
Inside Help Scout
How Ashesi University Created a School-Wide Support Center with Help Scout
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Inside Help Scout
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Release Notes, March 2022: Previous conversations, user report change, and more!
Inside Help Scout
Release Notes, March 2022: Previous conversations, user report change, and more!
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Inside Help Scout
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
How FlexJobs Engages Customers With Proactive Messages
Inside Help Scout
How FlexJobs Engages Customers With Proactive Messages
Build Better Customer Relationships With New Targeted Messages
Inside Help Scout
Build Better Customer Relationships With New Targeted Messages
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Inside Help Scout

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Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
Navigating Change Management: Transitioning to Inbox 2
Inside Help Scout
Navigating Change Management: Transitioning to Inbox 2
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Growth & Culture

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57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
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Customer Service

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A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
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