Making Things Right: Examples of Customer Service Recovery
When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.
When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.