Blog Author

Alison Groves

Alison is a Senior Trial Specialist at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on Twitter or LinkedIn.

Posts by Alison

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

Feeling overwhelmed in the queue? Help desk automation can help! When done well, automating certain tasks can give customers a better experience and reduce the stress on your team.

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Discover the latest in...

Inside Help Scout

The Need for Speed: A Quick Way to Improve React Testing Times

The Need for Speed: A Quick Way to Improve React Testing Times

Help Scout Using Help Scout: Tags and Custom Fields

Product Tutorials

Help Scout Using Help Scout: Tags and Custom Fields

Accessibility First is the New Mobile First

Accessibility First is the New Mobile First

Customer Service

Conversation Corner: Real Support Talk

Leading Service

Conversation Corner: Real Support Talk

Between Two Borgs

Between Two Borgs

Encouraging Empathy in Customer Service Teams

Leading Service

Encouraging Empathy in Customer Service Teams

Growth & Culture

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

Customer Driven: The Meaning Behind Customer-Centric Strategies

Customer Engagement

Customer Driven: The Meaning Behind Customer-Centric Strategies

22 Impactful Customer Service Survey Questions to Ask in 2024

Customer Engagement

22 Impactful Customer Service Survey Questions to Ask in 2024

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day Trial Get a Demo