The best tools for your team

Need help choosing which software will suit your team’s specific needs? We’ve compiled all the resources, roundups, and guides you need to make the right buying decision.

Best Tools for Your Team | Hero

We did extra research so you don’t have to

Picking the right customer service software for your team shouldn’t be a painful, tedious process. These guides will help you decide which option is best for you.

The Best Customer Service Software Platforms
The 16 Best Customer Service Software Platforms
The 11 Best Help Desk Ticketing Systems for 2022
The 11 Best Help Desk Ticketing Systems
The Best Help Desk Software for 2022 (Free & Paid Options)
A Buyer’s Guide to the Best Help Desk Software
Choosing an Email Ticketing System Our Top 11 Picks
Choosing an Email Ticketing System: Our Top 12 Picks

Need a certain tool or have a unique use case? We’ve got a list for that

AI Customer Support Software

Whether you're looking to upgrade your existing support processes or exploring AI for the first time, this guide will help you navigate AI customer support solutions and choose the right tool for your team.

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ai tools
Knowledge Base Software

Whether you’re looking to create a help center or just looking want a better way to organize your work notes, here are 10 knowledge base solutions worth checking out.

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knowledge base options
Email Management Software

Need features to help your team sort and answer emails faster? We put together a list of tools that can change a messy inbox into a neat system for handling customer messages and team communication.

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The 11 Best Email Management Software + Features to Look For
Live Chat Tools for Customer Support

If you need a new tool for offering chat support, direct your research toward our list of the 11 best live chat software tools on the market right now.

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live chat tools

Beyond the big names

Bigger does not always mean better. Not a fan of the big guys? There are plenty of (less cumbersome) alternatives on the market.

Screenshot: Beacon
Screenshot: Docs