The best tools for your team
Need help choosing which software will suit your team’s specific needs? We’ve compiled all the resources, roundups, and guides you need to make the right buying decision.
We did extra research so you don’t have to
Picking the right customer service software for your team shouldn’t be a painful, tedious process. These guides will help you decide which option is best for you.
The Best Customer Service Software
We dug deep into the features, reviews, and pricing of dozens of tools to compile this list of the best customer service software for 2025.
The Best Help Desk Software
Discover the 17 best help desk software, including what each is best for, what features each comes with, and how much each costs.
The Best Email Ticketing Systems
Think your team might benefit from using an email ticketing system to manage your incoming and outgoing emails? Here are 12 great options to consider.
The Best Shared Inbox Software
If you're ready to upgrade to a better way of managing team email, consider this list of the 9 best shared inbox tools for 2025.
Looking for a specific type of tool? We've got a list for that
AI Customer Support Software
Whether you're looking to upgrade your existing support processes or exploring AI for the first time, this guide will help you navigate AI customer support solutions and choose the right tool for your team.
Knowledge Base Software
Whether you’re looking to create a help center or just looking want a better way to organize your work notes, these knowledge base solutions are worth checking out.
Email Management Software
Need features to help your team sort and answer emails faster? We put together a list of tools that can change a messy inbox into a neat system for handling customer messages and team communication.
Free Live Chat Software
There are several free live chat tools you can use to launch chat support without committing to a monthly payment. Explore our top nine picks to find the option that's perfect for your team and use case.
Beyond the big names
Bigger does not always mean better. Not a fan of the big guys? There are plenty of (less cumbersome) alternatives on the market.
The Best Zendesk Alternatives
Learn more about the 11 best Zendesk alternatives, including what types of teams each tool is best for and how each compares to Zendesk.
The Best Intercom Alternatives
If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.
The Best Freshdesk Alternatives
Discover the 9 best Freshdesk alternatives for different use cases. See how each platform compares on features, pricing, reviews, and more.
The Best HubSpot Service Hub Alternatives
Outgrown HubSpot Service Hub? These 9 feature-packed alternatives will help you improve your support and keep your costs under control.
The Best Front Alternatives
Explore the 12 best Front alternatives and compare their features and pricing to find the right shared inbox solution for your team.
The Best Gorgias Alternatives
Discover the 8 best Gorgias alternatives. Find a replacement with better reporting features, more affordable pricing, and better support.
Have a specific use case? We'll help you find what you need
SaaS Help Desk Software
There is one time-tested solution for standing out as a SaaS company: offering top-notch customer service. And doing that is easier when you have the right help desk.
HIPAA-Compliant Ticketing Systems
In this guide, we break down what help desk HIPAA compliance means and take a look at eight of the best HIPAA-compliant ticketing systems on the market in 2025.
Shopify Customer Service Apps
If you have a Shopify store, then picking a Shopify-friendly help desk is a must. These Shopify customer service apps make it easy to deliver great support.
Ecommerce Help Desk Software
Compare the 10 best ecommerce help desks. These options will help you streamline support, automate workflows, and integrate with Shopify, WooCommerce, and Amazon.
