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From answering "I want a refund!” to "Your shipping costs are ridiculous!” this guide will help you navigate difficult customer requests with tips and templates for crafting perfect responses.
Help Scout powers growth for top ecomm brands
What's inside?
Ready-to-use templates
Example responses to common and challenging customer conversations, crafted by our team of customer service experts. No need to start from scratch!
Step-by-step advice
Each template includes additional guidance, alternative response options, and the reasoning behind our approach.
Real-life scenarios
The templates cover a wide range of example situations, from refund requests to technical issues, making them applicable across industries.
Actionable insights
By understanding the psychology behind customer interactions and how to respond, you can turn difficult interactions into great customer service moments.
Ready to delight and retain more customers?
Do it all with Help Scout—the customer support platform for growing ecomm companies.