Help Scout Standard
$295/month
With 500 contacts
and unlimited users
Delight more customerswith unlimited users
Pro
Starts with 1,000 contacts and includes additional security, higher plan limits, and dedicated onboarding.
Talk to SalesFair Billing Policy
Seasonality shouldn’t break the bank. To keep your monthly bill predictable, Help Scout determines your contact tier based on your trailing three-month average.
As a result, Help Scout’s pricing is 34% less variable than per-seat billing.
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Compare us to Zendesk
Estimate only, please check competitor site for full details.
Zendesk Suite Suite Team
$675/month
Priced at $55/user and $1 per AI resolution
We’ve got your back, all day (almost) every day
Every Help Scout plan comes with world-class email, chat, and self-service support. The team is available 24 hours a day, six days a week. Plus you’ll have access to our help center and customer education resources around the clock.
More than 12,000 businesses delight their customers with Help Scout
One tree per customer
As a certified B Corp, we want to leave the world better than we found it. We plant a tree with The Nature Conservancy for every customer.
Secure. Private. Transparent.
Help Scout is committed to keeping your data secure. We are GDPR and SOC 2 compliant, and offer advanced security and HIPAA options.
Non-profit and startup pricing
Help Scout for Good is a program for non-profits and B-corps. We’ve also got a startup plan to help early-stage companies grow.
Results you can see and measure
Respond to 56% more customer messages in the first year.
Decrease your team’s response times by an average of 30 minutes.
Businesses report increased loyalty by focusing on customer service.
Reduce email volume by 30% with self-serve support.
Compare plans and features
-10%
Price
Free
Standard
Plus
Base Price
$0Starts at $50Starts at $75
Contacts
Free
Standard
Plus
Included contacts
Someone who received a reply from your team or had their question resolved by the AI assistant. Multiple conversations with the same person count as one contact.
50100100Max contacts
505,00025,000
Shared Inbox
Free
Standard
Plus
Inbox
Bring customer conversations across channels into a shared inbox with collaboration and automation.
1 Inbox2 Inboxes
(add for $10/mo.)5 Inboxes
(add for $10/mo.)Views
Groups conversations into lists based on criteria like status, assignments, and priority.
1050100Tags
Use tags to label conversations, monitor trends, and start automations.
1005001,000Snooze
Use Snooze to set a date and time for a conversation to return to the top of your inbox.
Send later
Schedule emails to arrive exactly when you want with send later.
Saved replies
Create a library of saved responses to FAQs you can search and insert in two clicks.
10Customer profile & activity history
View customer data and conversation history in an auto-populated and editable sidebar.
AI drafts
Use AI to draft replies to conversations based on past conversations and help content.
AI assist
Expand, shorten, edit, or translate text with AI.
AI summarize
Summarize back-and-forth conversations into a few bullet points with AI.
Custom fields
Track custom data points on each conversation for use in reporting and workflows.
––
Communication Channels
Free
Standard
Plus
Email
Manage customer emails as a team.
Live chat
Offer live chat anywhere on your website or in app.
Social Media
Handle customer conversations through Instagram and Facebook Messenger.
Phone/voice
Make and receive phone calls, logged in Help Scout.
–(via integration)(via integration)SMS
Send and receive texts from your Help Scout inbox.
–(via integration)(via integration)
Automation
Free
Standard
Plus
Workflows
Set up automations to organize, assign, or reply to conversations.
1050100Auto reply
Create a confirmation that is sent to customers as soon as their message is received.
Office hours
Filter reports and activate the auto reply based on your operating hours.
–
Knowledge Base
Free
Standard
Plus
Docs
Build a searchable and branded help center or knowledge base.
1 site3 sites
(add for $20/mo.)5 sites
(add for $20/mo.)Articles
Create and organize articles with text, images, hyperlinks, videos, and tables.
SEO optimization
Optimized for search with an auto-generated sitemap and configurable SEO options.
Contact forms
Embed contact forms or live chat into your help center.
Custom site branding
Use preset options, or control the look and feel of your site with custom CSS.
–Restricted docs
Control who can view your Docs site via API.
––
Help Widget
Free
Standard
Plus
Beacon help widget
Customize a help widget you can place anywhere in your website or app.
1UnlimitedUnlimitedAI answers
An AI assistant that offers self-service answers to visitors using your knowledge base content.
Contact forms / live chat
Offer live chat or contact forms on any page, linked directly to your inbox.
Self-service content
Suggest different help content depending on the page URL.
Messaging and Surveys
Free
Standard
Plus
Messages
Send visitors targeted messages on your website or in your app.
10UnlimitedUnlimitedSurveys & NPS
Collect answers to short-form surveys such as NPS anywhere on your website or in your app.
–CSAT ratings
Collect customer satisfaction ratings and view the results in reports.
–
Reporting
Free
Standard
Plus
Pre-built reports
Prebuilt reports give you insight into volume, responses, and customer happiness on each channel.
30 days of data2 years of dataUnlimited historyCustom reports
Filter reporting data into distinct views by conversation type, mailbox, tag, or folder.
Export
Perform custom analysis by exporting your reporting data to a CSV or Excel file.
–Reporting API endpoints
Access reporting data from the public API.
––
Team Management
Free
Standard
Plus
Users
Users are members of your team in Help Scout.
UnlimitedUnlimitedUnlimitedAdvanced permissions
Control visibility and access at the company, team, or user level.
––Teams
Assign conversations and monitor reports based on a group of users
––Light Users
Users who can view and collaborate but not reply.
––Unlimited
Security
Free
Standard
Plus
Two-factor authentication
Requires a six-digit code to sign in to your account.
HIPAA compliance
Safely store protected health information (PHI) in Help Scout.
––add-on or Pro planSAML authentication
Sign in to Help Scout with your company’s SSO credentials using any SAML-compatible identity provider
––Pro planIP restrictions
Limit access to your Help Scout account to users connecting from a predefined list of IP address ranges or individual IPs.
––Pro plan
Integrations
Free
Standard
Plus
Access to 100+ apps
Connect Help Scout to other web services your business depends on.
–Custom apps
A quick way for developers to pull customer data from a third party source into the sidebar.
–API access
Read/write data and connect more key systems with Help Scout.
–200 calls/minute400 calls/minute,
more on Pro planSalesforce integration
Pull in customer activity details from Salesforce to Help Scout.
––HubSpot integration
Bring contextual information about your customers into Help Scout
––Jira integration
Create a new Jira issue from a Help Scout conversation.
––
FAQs
We switched our billing metric from users to contacts for a few reasons:
It’s more predictable. We ran the numbers and found contact billing is 34% more predictable month-to-month than it was with users.
Everyone is invited. With unlimited users, you no longer have to worry about managing seats or siloing customer feedback to a small group of people.
It aligns with our values. We only earn revenue when the platform enables you to help customers.
A contact is someone who received a reply from your team or had their question resolved by the AI assistant. Multiple conversations with the same person count as one contact.
Here are three different ways to help determine the unique contacts you serve each month:
For a quick estimate, multiply your total monthly ticket/email count by 0.7. This ratio is based on data we’ve collected from other Help Scout customers and will help you make an educated guess.
Import your data once you’ve started a free trial. We recommend importing at least 90 days of activity to get a precise contact count. You won’t be charged for any imported conversations.
Sign up for the Free plan. Once you start helping customers, you can monitor your contact count and upgrade if you need more than 50 per month.
Help Scout offers a 30-day money-back guarantee in case you’re surprised by a bill. However, after a few months of using the platform, your contact count will be clear and predictable.
