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Help Scout helps growing businesses manage all their customer conversations in one powerful platform that feels just like an inbox.
*See below for details.
The 7 best ecommerce chatbots
If you have an ecommerce business in 2025 and you’re considering implementing a chatbot, one of the seven ecommerce chatbots below will help you provide better support and increase sales around the clock.
1. Help Scout – Best for human-centric support with smart automation
Help Scout is an easy to use and affordable customer support platform that's used by businesses of all shapes and sizes. Ecommerce businesses love Help Scout for its ability to offer a personalized and human-centric support experience across multiple channels (email, chat, and social), all with the support of cutting-edge technology like AI.
Help Scout’s AI tools and live chat features make it a great choice for ecommerce teams that prioritize high-quality, personalized support, alongside self-service options. With proactive messaging and a built-in knowledge base, Help Scout allows you to scale support while maintaining that important human touch.
With integrations for Salesforce and other CRMs, along with ecommerce platforms like Shopify, Help Scout allows support teams to delight shoppers through better, faster support.
A better way to talk with your customers
Our thought leadership on customer engagement has become the standard for more than 10 million people. Help Scout is more than software, we’re a partner helping you succeed.
Save time
AI Summarize
With AI summarize, long conversations can be understood in seconds, saving your team from sifting through previous replies when it’s their turn to jump into a conversation.
A better way to talk with your customers
Our thought leadership on customer engagement has become the standard for more than 10 million people. Help Scout is more than software, we’re a partner helping you succeed.
Save time
AI Summarize
With AI summarize, long conversations can be understood in seconds, saving your team from sifting through previous replies when it’s their turn to jump into a conversation.
A better way to talk with your customers
Our thought leadership on customer engagement has become the standard for more than 10 million people. Help Scout is more than software, we’re a partner helping you succeed.
Save time
AI Summarize
With AI summarize, long conversations can be understood in seconds, saving your team from sifting through previous replies when it’s their turn to jump into a conversation.
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Testimonials
Testimonial1
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial 2
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial 3
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial4
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial5
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Kitchen Sink - Build a help center that wows customers
Match your brand tone with custom colors and formatting using our no-code builder, or replicate your brand styling perfectly with custom CSS.
If customers can’t find answers themselves, make it easy for them to reach out directly via email or live chat using the Beacon help widget.
Learn More
Help customers find exactly what they are looking for by organizing your articles into collections and categories.
No matter if your customers use desktop, tablet, or mobile, they can always find the answers they’re looking for.
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Testimonial1
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial 2
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial 3
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial4
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial5
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
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Welcome to our FAQ section, where we aim to provide you with clear answers to the most common questions you may have. If you don't find the information you're looking for, please feel free to get in touch with us!
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Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service.
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A better way to talk with your customers
Our thought leadership on customer engagement has become the standard for more than 10 million people. Help Scout is more than software, we’re a partner helping you succeed.
Test
“Ticketing made easy”
We can have multiple groups responding in and out of emails seamlessly. The reporting is fantastic and makes my job as a leader easier.
Bento Box Example
Our thought leadership on customer engagement has become the standard for more than 10 million people. Help Scout is more than software, we’re a partner helping you succeed.
Feature 01
Manage all your customer conversations in one powerful platform that feels just like your inbox.
Feature 02
Manage all your customer conversations in one powerful platform that feels just like your inbox.
Feature 03
Manage all your customer conversations in one powerful platform that feels just like your inbox.
Results you can see and measure
Respond to 52.6% more customer messages in the first year.
Respond to 52.6% more customer messages in the first year.
Respond to 52.6% more customer messages in the first year.
Respond to 52.6% more customer messages in the first year.
Kitchen Sink Prefooter
Sink your teeth into this one, it's such a nice Kitchen Sink!
Kitchen Sink CTA
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Kitchen Sink
A better way to talk with your customers
Our thought leadership on customer engagement has become the standard for more than 10 million people. Help Scout is more than software, we’re a partner helping you succeed.
Testimonials
Testimonial1
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial 2
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial 3
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial4
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
Testimonial5
Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.
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Nulla non tristique arcu. Cras tortor lectus, tempus non maximus ac, accumsan ac dolor. Curabitur laoreet a nisi sed tristique. Mauris quis lobortis eros. Nulla sed sem pharetra, imperdiet sapien vitae, venenatis sem.
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Results you can see and measure
Respond to 52.6% more customer messages in the first year.
Respond to 52.6% more customer messages in the first year.
Respond to 52.6% more customer messages in the first year.
Respond to 52.6% more customer messages in the first year.
This is a resources block
Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service.
Kitchen Sink Media
This is some media for the Kitchen Sink LP.
Logos
Kitchen Sink CTA
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Simple Powerful Personal
Help Scout helps growing businesses manage all their customer conversations in one powerful platform that feels just like an inbox.
*See below for details.
Content Plus Media with 4 list items
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Check It Out
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Okay, For Real Last One
A few seconds ago, a few seconds ago, a few seconds ago.
Bento Box Example
Our thought leadership on customer engagement has become the standard for more than 10 million people. Help Scout is more than software, we’re a partner helping you succeed.
Feature 01
Manage all your customer conversations in one powerful platform that feels just like your inbox.
Feature 02
Manage all your customer conversations in one powerful platform that feels just like your inbox.
Feature 03
Manage all your customer conversations in one powerful platform that feels just like your inbox.
Kitchen Sink - Build a help center that wows customers
Match your brand tone with custom colors and formatting using our no-code builder, or replicate your brand styling perfectly with custom CSS.
If customers can’t find answers themselves, make it easy for them to reach out directly via email or live chat using the Beacon help widget.
Learn MoreHelp customers find exactly what they are looking for by organizing your articles into collections and categories.
No matter if your customers use desktop, tablet, or mobile, they can always find the answers they’re looking for.