We’d love to show you the magic of Help Scout.
Book a DemoBook a DemoSay hello to Inbox 2
Designed with you in mind
Introducing a more user-friendly, more focused workspace — with new features and an intuitive experience that will help you delight more customers in less time.
Move faster with AI
Generate a first draft in seconds
Overwhelming inbox? No problem. Use AI to draft responses to customer questions at record speeds.
Meet your AI writing assistant
Make replies shorter, friendlier, or more professional, or translate to a different language in seconds.
Catch up in a click with AI summaries
With just one click, turn long email threads into quick, clear summaries and get up to speed in no time.
Write your best replies
With faster text formatting, a new shortcut menu, saved reply previews, and more — responding to customers is easier than ever.
Control what you see and send
Snooze until the right time
Keep what matters most at the top of your inbox. Clear away conversations that can wait, and remind yourself of timely follow-ups.
Write now, send later
Working late? Live in a different time zone than your customers? Schedule emails to arrive exactly when you want them to.
Organize and prioritize
Keep an eye on priority conversations with easy-to-customize views. Group conversations based on criteria like tags, assignments, and channels.
Make it yours
Stay focused and in the zone with our more accessible and customizable UI that gives you better control over what stays in view.
Get to know Inbox 2 with these resources
We know adjusting to a new experience takes time. We’re here for you at every step.
What early adopters are saying
I have been using the Inbox 2 for a few weeks now and I really like the new layout. It took a bit to get used to, but now I would not want to switch back to the old mailbox.
I wanted to take a moment and tell you how much I am enjoying Inbox 2. I find that the new interface helps reduce feeling overwhelmed, and I am getting through my workload at a faster pace.
I decided to spend my entire day in Inbox 2, just to see how it felt. After a few hours, the “flip” of the messages from top to bottom was no longer a foreign concept, but a much welcomed change. By the end of my day, I felt fully comfortable. I encouraged my team to experience the update and they’re loving it!