Customer profiles automatically bring details that help you add an extra personal touch.
Teamwork just works in Inbox
Every channel in one place
With email, live chat, and social under one roof, nothing slips through the cracks.
Turn support into a team sport
When everyone is invited to collaborate, customers feel the difference.
Unlimited seats
Give everyone access to customer feedback and make better decisions across your entire org.
Never miss a message
Assign conversations automatically (or with a click) so the right people always see them.
Stay aligned
Use private notes to communicate with teammates before replying.
Summarize long threads
Get caught up in seconds with AI Summarize.
Treat everyone like a VIP
View past conversations and internal notes to get all the context you need.
Adjust tone, trim long-winded explanations, and translate into 30+ languages with AI Assist.
Understand how your customers are feeling with easy satisfaction ratings built into every email.
Respond in hours, not days
Automate the tedious (but critical) stuff
Workflows take care of just about any manual process for you, from prioritizing, to assigning, to tagging, and beyond.
Generate first drafts in seconds
Let AI give you a head start on a reply, or even draft responses automatically.
Stay organized with Views
Group incoming conversations into Views with custom filters like “VIP,” “Waiting over 24 hours,” and more.
Keep handy replies on hand
With saved replies, you can always pull in the best answers to your FAQs.
With Help Scout, nothing slips through the cracks anymore.
Matt Renie
Product Manager
