Help Scout vs. Intercom
Intercom has benefits for multiple teams, but customer support has never been their main use case. Help Scout gives you a better way to help your customers using email, chat, and a knowledge base.
We scored 9.2 for ease of use compared to Intercom's 8.9.
The quality of our support was rated 9.1 compared to Intercom's 8.7.
Respondents gave us a 9.1 for ease of setup compared to Intercom's 8.4.
When it comes to being a good partner, we outscore Intercom 9.1 to 8.8.
We help you provide world-class support to your customers, and that’s our priority above all else.
As your support needs become more complex, we grow with you. You’ll have everything you need in one place.
We believe in clear, inclusive pricing so you know what you’re paying for without hidden fees or surprises.
Our customer service team is the reason customers keep coming back. Help Scout allows my team to do their job with ease and work faster than before.
If your team needs to get up and running quickly, there’s no better option than Help Scout. We also think we’re the way to go if...
We build tools to help you connect with your customers and our product roadmap and priorities reflect that.
Don’t worry about surprise price hikes or upsells. Clear pricing is part of our philosophy, so you don’t waste time.
From how we do sales to our approach to customer support—helpfulness is in our name and built into our DNA.
As your team grows, Help Scout is ready to meet the challenge with features like workflows, custom fields, and reporting.
We charge you based on the number of contacts you help each month. Our straightforward usage-based pricing includes our powerful AI features and gives access to unlimited users.
Compare plansUp to 50 contacts
and unlimited users
Starts with 100 contacts
and unlimited users
Starts with 100 contacts
and unlimited users
You can import your Intercom data directly into Help Scout. Get ticket history, customer profiles, and more as soon as you sign up. It’s automated, free, and can be done without your IT department.
Use AI to improve your replies, summarize all your convos, and streamline everything you do.
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
