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Help Scout vs. Groove
Pick a more powerful platform
Quick to set up and easy to use, Help Scout enables growing businesses to have better conversations with their customers.
Why choose Help Scout over Groove?
While Groove has the features needed to provide basic customer service, Help Scout is better equipped to facilitate customer delight at scale.
Customer-centric
Great support isn’t reactive, it’s proactive. Use Help Scout to provide customers with timely assistance or ask for feedback.
Built for collaboration
Break down information silos and boost opportunities for cooperation using Help Scout’s team-focused tools.
Features with purpose
Our automation and integration options allow your team to spend less time on busy work and more time helping customers.
The platform that’s
powerful not perplexing
AI
Use AI to improve your replies, summarize all your convos, and streamline everything you do.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
FYI: You can import your Groove data directly into Help Scout, no IT required.
Learn moreAll-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Explore all plansStandard
$22
per userUsers are members of your team in Help Scout per month
All the basics to get started with multi-channel support
Plus
$44
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for growing teams
Pro
$65
per userUsers are members of your team in Help Scout per month
Security, scale, and hands-on service for large teams
Help Scout is right for you if...
Help Scout is simple, but powerful. Initial setup is easy, and your team can be up and running in less than an hour. As your business begins to scale, Help Scout has the infrastructure and tools necessary to keep customer satisfaction high. From workflows that automate repetitive tasks to integrations that connect business-critical apps, Help Scout sets your team up for success.
Groove offers the ability to @mention a teammate or leave a private note in a conversation, but with per-user pricing, companies often limit help desk access to their support team. Help Scout knows that every department benefits from being closer to customers, which is why we created light users (included in Plus and Pro plans). Gain actionable insights, discover new growth opportunities, and help your organization see the whole picture without paying for additional seats.
Groove can handle a support request, but can it prevent one from happening? Help Scout’s Messages feature makes it easy to send targeted messages to customers through your website or app at key moments in their customer journey. Suggest a relevant knowledge base article, launch a live chat to offer proactive support, or capture quick customer feedback through a microsurvey.
We know that your ability to support customers depends on our ability to support you. With a CSAT rating of 94%, Help Scout’s support team is one of the best in the business. We offer 24/6 coverage, weekly live classes, and an extensive knowledge base for those who prefer self-service.
