Help Scout vs. Freshdesk
Pick a platform that's easier to understand
Help Scout is a complete customer support platform that delivers all the tools growing teams need to create a best-in-class customer experience.
Why choose Help Scout over Freshdesk?
Though Freshdesk offers a large array of features, most teams only use a fraction of what they offer. With Help Scout, you get access to a focused set of features to help you deliver the best customer experience possible — all without breaking the bank.
Impactful features
We’re focused on providing support teams with an easy-to-use platform that helps you do your job better — not developing a laundry list of features that weigh you down.
Scales with you
Help Scout is built for growing teams. Start with a simple shared inbox, then add in automations, integrations, and other support channels as you need them.
Simple set up
Just getting Freshdesk set up can take weeks. With Help Scout, you can get set up in minutes and be a power user in a day.
The platform that’s
powerful not perplexing
AI
Use AI to draft or improve replies, summarize convos, and deliver self-serve answers in a snap.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
FYI: You can import your Freshdesk data directly into Help Scout, no IT required.
Learn moreHelp Scout is right for you if...
We understand the challenges unique to scaling and built Help Scout to specifically address those needs. Enterprise software companies like Freshdesk build for their largest users, which have different priorities and budgets.
Customer support is about talking with customers. With Help Scout, you can start having conversations in minutes — with fewer clicks — and manage the setup yourself. There’s no need for outside consultants or teams of dedicated admins, even if you have a complex support setup.
Help Scout can be as simple or powerful as you need it to be. As your needs get more complex, Help Scout is ready to meet the challenge with features like workflows, tags, custom fields, and reporting. They all work together to let you focus on what matters most — talking with your customers.
If 10 years of supporting support teams has taught us anything, it’s that customer service matters. With Help Scout, you get access to world-class support 24x6. If you want to learn on your own schedule, we also offer a robust library of easy-to-navigate help documentation.
Freshdesk is right for you if...
You absolutely can manage phone conversations using Help Scout, but we don’t have as many dedicated tools for that specific use case as Freshdesk does. If you’re primarily doing phone support, Freshdesk may be the right option for you.
