Deliver delightful support at every stage of growth

Users are members of your team in Help Scout.

Control visibility and access at the company, team, or user level.

Assign conversations and monitor reports based on a group of users.

Bring customer conversations across channels into a shared inbox with collaboration and automation.

Someone who received a reply from your team or had their question resolved by the AI assistant. Multiple conversations with the same person count as one contact.

Create a library of FAQ responses you can search and insert in 2 clicks.

Use tags to label conversations, monitor trends, and start automations.

Use snooze to set a date and time for a conversation to return to the top of your Inbox.

Schedule emails to arrive exactly when you want with send later.

Groups conversations into lists based on criteria like status, assignments, and priority.

View customer data and conversation history in an auto-populated and editable sidebar.

Track custom data points on each conversation for use in reporting and workflows.

Collect and display additional customer data points that matter to your team.

Organize contacts and conversations by company to get a clear picture of the whole account.

Automatically assign conversations evenly across your team to balance the workload.

Manage customer emails as a team.

Offer live chat anywhere on your website or in-app.

Handle customer conversations through Facebook Messenger.

Handle customer conversations through Instagram.

Make and receive phone calls, logged in Help Scout.

Send and receive texts from your Help Scout Inbox.

Expand, shorten, edit, or translate text with AI.

Use AI to draft replies based on past conversations and help content.

Summarize back-and-forth conversations into a few bullet points with AI.

An AI assistant that offers instant answers to customers using your knowledge base content and custom sources.

​​Set up automations to organize, assign, or reply to conversations.

Send customers a confirmation as soon as their message is received.

Send customers a confirmation as soon as their message is received.

Build a searchable and branded help center or knowledge base.

Use preset options or control the look and feel of your site with custom CSS.

Create and organize articles with text, images, hyperlinks, videos, and tables.

Embed contact forms or live chat into your help center.

Control who can view your Docs site via API.

Customize a help widget you can place anywhere in your website or app.

Offer contact forms linked directly to your Inbox on any website page or in-app.

Offer live chat anywhere on your website or in-app.

Suggest different help content depending on the page URL.

Send visitors targeted messages on your website or in your app.

Collect survey responses and ratings anywhere on your website or in your app.

Get insight into volume, responses, and customer happiness on each channel.

Filter reporting data into distinct views by conversation type, Inbox, tag, folder, or custom field.

Perform custom analysis by exporting your reporting data to a CSV or Excel file.

Safely store protected health information (PHI) in Help Scout.

Sign in to Help Scout with your company’s SSO credentials using any SAML-compatible identity provider

Limit access to your Help Scout account to users connecting from a predefined list of IP address ranges or individual IPs.

Connect Help Scout to other web services your business depends on.

Pull in customer activity details from Salesforce to Help Scout.

Bring contextual information about your customers into Help Scout.

Create a new Jira issue from a Help Scout conversation.

A quick way for developers to pull customer data from a third party source into the sidebar.

Read/write data and connect more key systems with Help Scout.