Explore our product
Discover our simple-yet-powerful tools
Love delighting customers?
We’d love to have you
Join a diverse team that’s customer-first—for real. At Help Scout, you can craft exceptional customer experiences from wherever you are.
Do your best work, remotely
We’ve been remote-first for over a decade and have teammates in more than 115 cities worldwide. We go to great lengths to set you up for success from day one, and work hard to keep you connected.
Grow with purpose
We don’t subscribe to the hypergrowth playbook. We believe in sustainable growth which means our people and values are paramount.
Build something exceptional
We are motivated first and foremost by helping our customers succeed. Every team at Help Scout is laser-focused on providing delight at every touchpoint and building an exceptional customer experience.
All about Help Scout
Founded in 2011, our company powers conversations for over 12,000 customers.
Our small-but-mighty team is made of 140 folks in over 115 cities across the globe.
Custom-designed emoji can be found in our Slack workspace. Guess you could say we’ve got a knack for Slack.
Hours our entire team has spent in the queue during Whole Company Support this year.
The ultimate reason I love working at Help Scout is that people care. About their work, about their craft, about their coworkers and about our customers.
Whenever someone asks me what’s my favorite part of working at Help Scout, I say the people. I really mean it! Our team is full of friendly, hardworking people who are always happy to help.
I’ve been at Help Scout for a long time. I’m still here because even as the product and our company constantly grow and change, we all share a focus on genuinely helping our customers succeed in their jobs. That makes the work worth doing.
The people I’ve gotten to work with here have been game-changers. The teams I work with are true collectives of sharp minds and warm empathy…day in and day out.
We’re committed to building a company where all identities can thrive.
Learn more about DE&I at Help ScoutYour best work can happen here
Competitive Salary
Everyone is paid based on a formula that’s public to employees and optimized for fairness. You are paid the same no matter where you live
Health & Retirement
We invest in 100% health, vision, and dental for your family, life/disability insurance, and retirement savings (1% 401k match in US) for all our teammates.
Flexible Time Off
We offer flexible vacation time and holidays. Parents get twelve weeks to welcome a new family member. Stay 4 years and take a sabbatical!
International Travel
Work at Help Scout, become a world traveler! It’s all part of our semi-annual retreats. Recent locations include Portugal, Mexico, Ireland, and the US.
Stock Options
Every employee has the opportunity to become a shareholder and be part of the company’s success. We also have a public formula for option grants.
Investment in You
In addition to a laptop and the basics, we help fund your home office, co-working space, personal development, and more.
Our Hiring Process
Learn about our hiring process and how it aligns with our remote culture.
You’ll have a video call with the hiring manager to get to know you and see if you have potential to be a great addition to the team.
You’ll have a video call with one of your potential teammates to dive into more questions around skill and experience.
You’ll have a video call with a People Ops teammate to go over fun things like salary expectations, the benefits we offer, and dig into our company culture.
At this stage, you’ll receive a relevant take-home project that gives you a chance to showcase your skills (and we’ll pay for your time).
You’ll have one more video call, likely with someone from our leadership team.
We ask to chat with three references. Preferably, at least two should be previous managers.
We make an offer to a candidate we feel is the best addition to the team!
