Articles
Criticism in Customer Support
We want people to tell us what’s not working, what is confusing, what felt bad to them about our service. We need to know before we can fix it. Here's how.
The Supportive
Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.
Subscribe to all things The Supportive
The weekly newsletter plus bonus material for every podcast episode. For customer-centric humans.
The Supportive Weekly
Our best content in your inbox
Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.
Get started with Help Scout
Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.
