Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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Sales Tips for Support Pros
The Supportive

Sales Tips for Support Pros

Support work already includes a little sales — listening, advising, guiding. Here’s how to do it well, without feeling salesy about it.

The 7 Best Ecommerce Live Chat Software in 2025
Customer Service
The 7 Best Ecommerce Live Chat Software in 2025
How To Collect and Act on Customer Service Feedback
Customer Service
How To Collect and Act on Customer Service Feedback
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The Supportive

Support Matters. So Do You.

Thoughtful articles and podcast episodes for people who care about about delivering the best customer experience.

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Support Matters. So Do You.

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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
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Product

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06:04
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
Listen First, Design Later
Product
Listen First, Design Later
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Editor’s Picks

Inside Learn Something Days: The Help Scout Support Team
The Supportive
Inside Learn Something Days: The Help Scout Support Team
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports

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Support Toolkit

Tools to help you grow

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service and build a company that lasts.

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Tools to help you grow

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